Privacy Policy

Musician's Hut will occasionally update its privacy statement to reflect company and customer feedback. We encourage you to periodically review this page to stay informed regarding protection of your information. If you have questions or concerns about our policies please contact us.

Musician's Hut may request personal information, including your name, shipping address, telephone number, e-mail address, billing address and credit card. We collect that information in order to:

Process an order
Verify your identity for payment authorization
Contact you regarding your order status
Ship your order to you
Enter you in a sweepstakes (if you request)
Send you news from Musician's Hut (if you request)
Provide you with a superior shopping experience

Once Musician's Hut gathers your name and address, this information will then be transferred to your credit card company, if applicable, for confirmation and to complete your purchase. Your shipping information may also be supplied to a third-party fulfillment center, but your name and address will not be used for any purpose other than delivery of your order. Your name and address will not be sold to mailing-list firms. Although Musician's Hut may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers.

Musician's Hut offers customers many ways to keep up to date with the latest product offerings and promotions. Outlined below are the ways we safeguard your information and respect your privacy rights.

IP Addresses
Musician's Hut collects and stores your IP address (we cannot use this to identify you personally) to help diagnose problems with our servers, administer and tune site operations, log your browser type and referring URL, and to assist law enforcement agencies with investigations when necessary. Musician's Hut's servers use each IP address to anonymously track the date and duration of each session. Your IP address may also be used to help Musician's Hut collect statistical data or in gathering broad usage information. Certain parts of this information may be shared with Musician's Hut partners, but your IP address will not be distributed.

Security
Musician's Hut is committed to protecting the privacy of your personal information and offer you this Secure Shopping Promise: We guarantee that your order will be transmitted securely and that you will not be liable for any unauthorized charges appearing on your credit card as a result of shopping here. We only use the safest and securest servers and technologies and we back that back that up with Hacker Safe daily testing and certification. To protect the information you send from your computer to the Musician's Hut e-commerce system, this information - including credit card numbers and passwords - is encrypted using Secure Sockets Layer (SSL). Only the systems responsible for processing your order have access to your credit card and billing information. All hardware and software resides in a world-class, high-security data center with access limited to authorized personnel. Musician's Hut continuously reviews its policies and practices to ensure that all customer information remains secure.

Contacting Musician's Hut
As part of our goal of providing the best customer service possible, Musician's Hut supports multiple ways for you to contact us. You may use the Contact Us page to submit a request or provide feedback using a built-in form. You may send us an email. Or you may call us toll-free at 1-866-835-1611, Monday - Friday, 10am to 4pm ET. Our customer service representatives will promptly answer your questions and address your concerns. Please feel free to send us your comments as we always appreciate your feedback.

Please note: Musician's Hut may store your comments in order to improve our Web site and related services.

Legal Disclaimer
The only time Musician's Hut will disclose personal information is when required to do so by law or with the good-faith belief that such action is necessary in order to conform to the law. Requests for a customer's personal information made by any local, state or federal agency with proper authority in conjunction with an investigation will be fulfilled.

Email a Friend
When you e-mail MusiciansHut.com product information to a friend, we request you and your friend's name and e-mail address. This is needed so that your friend will know that you requested this e-mail from Musician's Hut. You and your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.

Surveys
Musician's Hut occasionally requests information from our users and customers via surveys. Participation in these surveys is completely voluntary and all participants have a choice whether or not to disclose information. Requested information may include name, e-mail address, information relating to the customer's experience at MusiciansHut.com, and opinions on products purchased through MusiciansHut.com. Survey information will be used internally to monitor and improve this site and, after attaining user permission, may be posted on the site. Personally identifiable information is not shared with third-parties unless Musician's Hut gives prior notice and choice.

Opt-in and Opt-Out Policy
All customer communications not related to orders placed are opt-in only. If you did not request it we do not send it. To opt-out of receiving these communications from Musician's Hut, just follow the instructions to "unsubscribe" in the email you received. You can also opt-out by contacting us.

Third Party Policy
Musician's Hut gives you access to third-party partners to provide you with certain services that are detailed below. We may provide your transaction information to these third-parties which may collect additional information that it needs to provide you with the requested service. Musician's Hut encourages you to review the privacy statements of Web sites you choose to link to from MusiciansHut.com so that you can understand how those Web sites collect, use, and share your information. Musician's Hut is not responsible for the privacy statements or content on Web sites outside of MusiciansHut.com.

Participation in Contests or Sweepstakes
If you choose to participate in a Musician's Hut promotion (contest or sweepstakes), we may share your personal information with those organizations running the applicable promotion. Personal information is usually shared in order to ensure your ability to redeem that promotion with the third-party partner managing that promotion. Typically, these third-parties do not use your information for any other purpose other than to manage the promotion. In some cases these third-party partners may send you promotional materials regarding their products and services. In these cases, you will be given the opportunity to opt-out, and not have your personal information shared with that third-party partner.

Tracking of Advertising Links, Action Tags and Cookies
Musician's Hut works with a third-party advertising company to collect information on advertisement performance and Web site usage. This company serves Musician's Hut ad banners on our behalf which use action tags and cookies to measure how many times users view and click on an ad and which specific pages of our Web site users visit (e.g. a registration or checkout page). To do so, this company may use information about your visits to MusiciansHut.com and other Web sites. Unless otherwise notified, our third-party advertising company does not use names, addresses, e-mail addresses, or telephone numbers and does not link any online actions or cookies to an identifiable person.

The use of your cookies is subject to the privacy policy of our third-party advertising company. You may view more information about our third-party advertising company's privacy practices. To prevent our third-party advertising company from sending and reading cookies on your computer, visit their Web site where you can opt-out of our third-party advertiser cookie.

Personal Information Updates
If the personal information Musician's Hut has gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, please contact us.

Use of Technology
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. You do not have to enable cookies to complete an order or perform other general functions at MusiciansHut.com. With cookies enabled however, the site will have the capacity to deliver you a more customized and complete shopping experience, as well as track visits from our affiliates and partners. Musician's Hut does not use cookies to store or collect any personal information such as names, addresses or payment information.

To learn how to enable cookies on your computer, visit the Web site that corresponds to your browser below:

If you have questions about this privacy statement, please contact Musician's Hut customer service.